Shipping policy

OVERVIEW This Shipping Policy explains how KOLLAB ("we", "us", "our") processes, ships, and delivers orders placed through our online store. It should be read together with our Terms of Service [/policies/terms-of-service] and Refund Policy [/policies/refund-policy].

ORDER PROCESSING Orders are typically processed within 1–3 business days of purchase, excluding weekends and holidays. You will receive a confirmation email once your order has shipped, including tracking information where available.

FULFILLMENT LOCATION Orders are fulfilled from: KOLLAB — 731 South Broadway #100, Los Angeles, CA 90014, United States

DOMESTIC SHIPPING (UNITED STATES) We currently offer the following shipping options within the United States:

Economy

  • Orders $60.00 and up: Free
  • 0–5 lb: $4.90
  • 5–70 lb: $19.90

Standard

  • 0–1 lb: $6.90
  • 1–5 lb: $9.90

Estimated delivery time is 3–7 business days after processing, depending on destination and method selected at checkout. These are estimates only and not guaranteed.

INTERNATIONAL SHIPPING International shipping is available to select countries via DHL Express and USPS International, with rates calculated at checkout based on destination and package weight. International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. KOLLAB is not responsible for delays caused by customs processing.

SHIPPING DELAYS We are not liable for shipping and delivery delays caused by carriers, customs processing, weather, or other events outside our control. Once a package is transferred to the carrier, title and risk of loss passes to the customer.

LOST OR DAMAGED PACKAGES If your order arrives damaged or you believe it has been lost in transit, please contact us at info@kollab-la.com within 48 hours of delivery (or expected delivery date) with your order number. We will work with the carrier to locate your package or, where appropriate, arrange a replacement or resolution in accordance with our Refund Policy.

ADDRESS ACCURACY Customers are responsible for providing accurate shipping information at checkout. KOLLAB is not responsible for orders shipped to an incorrectly provided address. Additional fees may apply for address corrections after an order has shipped.

CONTACT Questions about shipping should be sent to info@kollab-la.com.